Thank you for choosing to stay with us at Tranquillity Beach Hotel Apartment. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures. All hotel rates are quoted in $US. In addition to the rates a 10% Tax and 10% Service charge will be added. Rates are for room only and based on single or double occupancy.
Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If you arrive earlier we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. Tranquillity Beach Hotel Apartment will make every effort to honor special requests (such as a specific apartments, roll-away beds, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes
and fees upfront.
All pets are prohibited on property (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.
All hotel room reservations have a 72-hour cancellation policy unless otherwise noted. Any changes on rates to your reservation must be done 72 hours prior to your arrival date. Reservations that are not cancelled within 72 hours are subject to a charge of one night’s stay plus tax.
If you choose to use your debit card at check-in the resort will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
All reservations consist of a $gratuity fee per night; Tranquillity Beach Hotel Apartment reserves all rights to any additional fees.
Smoking is prohibited in all apartments/rooms of the hotel. (A $250.00 fine will be applied for smoking in apartment/room.) Smoking is allowed in designated “smoking” areas of the hotel.
Guests must be 18 years or older to check in without a parent or legal guardian.
(This policy is only necessary if you have charges for additional guests) Up to 4 children under the age of 17 stay free in same room as parents or legal guardian.
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
NO IN-ROOM PARTY POLICY
YOUR HOTEL enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.